At Tangerine, every piece is thoughtfully designed and handcrafted by skilled Indian artisans. As a result, each creation is unique, with subtle variations in texture, finish, and detailing. The piece you receive may therefore vary slightly from the product images shown on our website.

Every piece undergoes a thorough quality check before leaving our studio to ensure it meets our quality standards.

EXCHANGES

We accept exchanges only in the following cases:

• The product has been damaged during transit.
• You have received an incorrect product.

For an exchange to be eligible, the product must be returned in the same condition in which it was received — unworn, unused, with all original packaging and tags intact. The original packaging must not be damaged or tampered with.

In the unlikely event that your order is lost in transit or Tangerine is unable to fulfil your order, we will arrange for the product to be resent.

STEPS TO REQUEST AN EXCHANGE

1. Notify us within 48 hours

Please inform us within 48 hours of receiving your order by emailing us at thetangerinejewelry@gmail.com with your order details and clear photographs/videos of the product and packaging.

Exchange requests raised after the 48-hour window will not be considered.

2. Quality check & return

Once we receive your request, our Quality Control team will review the photographs/videos provided to determine whether the product qualifies for an exchange.

If the exchange is approved, Tangerine will arrange the return of the product. The return shipment must be packed securely in its original packaging.

For approved cases of products damaged in transit or incorrect products received, Tangerine will bear the applicable return shipping cost.

3. Replacement

Once the returned product is received and inspected by our Quality Control team, the replacement product will be dispatched.

IMPORTANT

Please do not send any product back to Tangerine without first contacting us and receiving confirmation from our team.

Tangerine will not be responsible for any product returned without prior notification or authorization.

CASES NOT ELIGIBLE FOR EXCHANGE

Exchanges will not be provided in the following circumstances:

1. Incorrect or incomplete delivery address — The address provided by the customer is incorrect, incomplete, outdated, or otherwise undeliverable.
2. Incorrect address format — This includes addresses containing an incorrect format or PO Box addresses where delivery is not supported by our courier partners.
3. Multiple failed delivery attempts — The order could not be delivered after the maximum number of delivery attempts made by our courier partner.
4. Order refused by the recipient — The package is refused or rejected by the recipient at the time of delivery.
5. Missing product issue — Missing product concerns are accepted only when reported within 48 hours of delivery.
6. Used, worn or damaged products — Products that have been worn, used, altered, washed, damaged, or returned without their original packaging and tags will not be eligible for an exchange.
7. Natural and handcrafted variations — As our jewellery is handcrafted, and certain pieces may feature natural stones or other unique materials, subtle variations in texture, pattern, finish, and detailing may occur. These variations are inherent to the character of handcrafted jewellery and will not be considered defects or grounds for an exchange.
8. Products with no manufacturing defect — Exchanges will not be offered solely due to a change of mind, personal preference, or if the jewellery is found to be in accordance with Tangerine's quality standards and free from a manufacturing defect.

DELIVERED BUT NOT RECEIVED

Please ensure that you or an authorized person is available to receive your order.

A package that has been marked as "Delivered" by our courier partner will not be eligible for a refund solely on the basis that the customer claims not to have received it.

If you believe your package has been incorrectly marked as delivered, please contact us immediately at thetangerinejewelry@gmail.com so that we can investigate the shipment with our courier partner.

ORDER CANCELLATION

As each Tangerine piece is handcrafted with significant time, craftsmanship, materials, and resources, orders cannot be cancelled once they have been placed.

We therefore encourage you to carefully review your product selection, size, shipping address, and order details before completing your purchase.

PLEASE NOTE

• All exchange requests are subject to approval by Tangerine's Quality Control team.
• Products must be returned in their original, unused condition with all packaging and tags intact.
• Exchange requests must be raised within 48 hours of delivery.
• No exchange will be processed without prior notification and approval from Tangerine.
• Tangerine reserves the right to reject an exchange request if the product does not meet the eligibility criteria outlined above.