Before you return a Tangerine product, please take a moment to understand how our products are made. All of our products are created out of natural elements and are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other. The product you may receive might be slightly different from the product you see on our website as no two elements are the same. All our products go through quality control before shipping.

 Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product or if you have sizing issues. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging and the packaging must not be tampered with.

STEPS TO MAKING AN EXCHANGE

1. Please inform us within 24 hrs of receipt of order. You must email thetangerinejewelry@gmail.com to notify us. 
2. You'll need to arrange for the delivery of the damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the Tangerine QC team to decide whether product is approved for return.
3. Once we have received your product and our Quality Control team has authorized the return for the damaged/incorrect product , we will arrange for the dispatch of the fresh product.

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

1. Packages lost in transit. In such a case, the refund will be processed in 12-15 days for domestic orders and 30-34 days for international orders.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

1. Incorrect or outdated delivery address. 
2. Incorrect address format including any form of a PO Box address. 
3. After 3 failed delivery attempts by our respective courier agent.
4. Package refused by recipient.
5. Sizing issues. Thus please review our size guides carefully before making your purchase. 
6. Products returned in a used or damaged condition. 
7. Minor colour and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website. 
8. If the jewellery is not faulty or damaged.

PLEASE NOTE: A package marked as delivered by the courier partner is not eligible for any refunds

CANCELLATION OF ORDER:

As each piece is handcrafted exquisitely with valued time, effort and cost, just for you, once placed the order cannot be cancelled.