Shipping policy

International Delivery – Charges and Timing

If you are placing an order form countries other than United Kingdom, Unite Nations, Australia, UAE, Singapore and Sri Lanka, please contact us at +91 7877943756 or email us at thetangerinejewelry@gmail.com.

We ship our products worldwide. We charge a flat $12 shipping for all international orders.

We calculate the shipping ETA from the time your order is placed, so your International order may take upto 10-15 days from the date on your order confirmation. Saturdays, Sundays and public holidays are not set as business days for standard deliveries.  International shipments are not eligible for returns or exchange. In rare cases, a slight delay might be caused due to any govt. interventions or natural causes, etc.

All orders placed on Tangerine are dispatched through our own courier partners including the likes of Delhivery, Pidge, BlueDart, UPS, DHL, etc.

Contact us to receive updates on shipping, promotions and other related information.

 

Domestic Delivery – Charges and Timing

•  We offer free shipping for all domestic orders.
•  We’ll get your order to you as soon as possible! We’re taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 7 working days.
•  Incase you have not received your order, we request you to raise the concern within 4 days of receiving the delivery confirmation notification from Tangerine.  

Within India, we ship through registered courier companies Delhivery and Shiprocket. Our delivery partners will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

 

 

Important Shipping Information

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

We are unable to redirect orders once items have been dispatched.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your order within 7 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk +91 7877943756 or email us at thetangerinejewelry@gmail.com, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.